Service Terms
These are the baseline commercial and legal conditions for using Infraveil. Last updated June 2, 2026. If you have signed a separate agreement that says something different, that agreement takes priority.
This page is a public summary of our baseline conditions. It is not legal advice, and it does not override a signed order form, master services agreement, data processing agreement, security addendum, or other written agreement between you and Infraveil Corporation.
1. Applicability
These terms apply to your use of Infraveil's portal, launcher, agent, dashboard, documentation, support, demos, and related backend operations services. If these terms conflict with a signed customer agreement, the signed customer agreement controls.
2. Payment and commercial structure
Published pricing is subscription-based unless an order form says otherwise. Add-on charges may scale with API count, launcher host count, usage volume, support level, or custom commercial scope. Unpaid, expired, disputed, or cancelled workspaces may be locked, and the launcher/agent may be instructed to stop until billing is resolved.
3. Ownership and license
You own your application code, customer data, content, and materials. Unless a written agreement says otherwise, Infraveil owns the platform, control plane, dashboard, launcher, agent, runtime orchestration logic, templates, documentation, telemetry systems, trademarks, and related intellectual property. You receive a limited right to use Infraveil while your account is active and compliant.
4. Acceptable use
You may not use Infraveil for illegal activity, unauthorized access, credential theft, malware, spam, abuse, harassment, fraud, evasion of security controls, or attacks against systems you do not own or have permission to test. We may suspend, quarantine, revoke, or remove access if we believe the platform, customers, third parties, or Infraveil are at risk.
5. Data and export
Your application runs on machines you control. To provide the service, Infraveil stores account data, configuration, encrypted payloads where applicable, operational logs, request/security telemetry, command receipts, audit evidence, billing state, support records, and integration settings.
Export: The dashboard can export audit evidence and proof packets that include launcher/agent versions, source hashes, payload hashes, cache state, action receipts, emergency state, and release manifest data. Some raw logs, backups, or custom exports may require support assistance, depending on scope.
6. Service basis and liability
Unless your signed agreement says otherwise, the service is provided on an as-available basis. Infraveil is an operations platform, not a guarantee that your application, host, network, cloud provider, DNS, third-party tools, payment processor, or external services will never fail. To the maximum extent permitted by law, Infraveil is not liable for indirect, incidental, special, consequential, punitive, lost-profit, lost-revenue, lost-data, or business-interruption damages.
7. Security responsibilities
Infraveil provides signed machine communication, launcher/agent controls, audit receipts, policy controls, emergency quarantine, token rotation, and cache purge mechanisms. You remain responsible for securing your accounts, hosts, DNS, secrets, cloud credentials, application code, employees, access devices, and third-party tools connected to your workspace.
8. Third-party integrations
Infraveil may connect to third-party services such as Stripe, Slack, Microsoft Teams, incident.io, GitHub, webhooks, email, or other tools you configure. These integrations are provided as outbound bridges or service dependencies, and they are subject to each third party's own terms, availability, security, pricing, and data practices.
9. Governing law
Unless your signed agreement specifies otherwise, these terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Questions about these terms should be directed through your commercial contact or [email protected].